Diesen Artikel auf Deutsch lesenKomfortkasse is legally obliged to verify the identity of every merchant. The documents required for this differ depending on the type of business.
Komfortkasse can only be used by commercial or self-employed users within the scope of their commercial or self-employed activities. Use by Private Individuals is not possible.
For legal reasons, no withdrawals or refunds can be made before identification has been completed. (If identification cannot be successfully executed in the long term and all attempts to do so fail, Komfortkasse is obliged to transfer all amounts received on the integrated accounts for the user back to the sender in the last step and after setting a reasonable deadline).
Proof of trade
A copy of the business registration (Trade license/trade register) or an excerpt from the Trade license/trade register is required for all commercially active users.
Users entered in the commercial register
A current excerpt from the commercial register is required for users who are entered in the commercial register (or commercial register/companies register or comparable register in the respective country).
Users not entered in the commercial register
A copy of an identification document (passport, identity card) is required for users who are not entered in the commercial register/companies register or equivalent in the respective country.
Associations and other Legal forms
For associations, public corporations, etc., a suitable document is required as proof.
Tax settings documents
If no value added tax identification number (VAT ID number) (or company identification number in Switzerland) is available, an entrepreneur confirmation (received from Komfortkasse Support) must be completed and signed.
Further documents
In some cases (e.g. if the company is based outside the EU), further documents may be required, e.g. proof of ownership of a Bank account from the bank.