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Komfortkasse can process payments for orders created in your Shopgate app. You can process payments by prepayment (bank transfer), invoice payment and Cash on delivery.

Prerequisites

Your Shopgate orders are imported into a shop system supported by Komfortkasse. First connect this shop system with Komfortkasse.

Setup

The setup is done in just a few steps. For the Payment codes prepayment, the setup differs depending on whether the Payment information (Bank details and purpose) is sent by Komfortkasse or by your shop system directly to your customers. No special configuration is required to set up invoice payment and Cash on delivery.

To configure Payment codes in Shopgate, log in to the Shopgate administration area.

Select Settings - Payment codes:

Prepayment: Sending Payment information via Komfortkasse

This is how you set up prepayment when the Payment information is sent to your customers by Komfortkasse:

  1. select "Merchant payment" under "Add payment codes":
    (If you are already using "Merchant payment", select "Merchant payment 2" or "Merchant payment 3")
  2. Enter prepayment as the description of the Payment codes. In the description, you can specify that the customer receives Payment information in a separate e-mail (from Komfortkasse).
  3. Click on Save.

  4. The "Merchant payment" payment type is imported into your shop system as a separate payment type or as a generic payment type from Shopgate. It is best to place a test order to see which payment type is used in your shop system for the order.

  5. Specify this payment code as an additional prepayment payment code in the Komfortkasse plugin (or in the API settings in the merchant area). As a result, the order will be taken into account by Komfortkasse and the customer will receive Payment information by e-mail.

  6. Further processing is the same as for conventional prepayment payments. When a payment is received, the order is set to paid in your shop system.

Prepayment: Payment information is sent by your shop system

This is how you set up prepayment if the payment information is sent directly from your shop system to your customers (e.g. as part of the order confirmation):

  1. Select "Prepayment" under "Add Payment codes":
  2. Enter the bank details. If you use an integrated account from Komfortkasse, you will find the bank details in the Komfortkasse merchant area under "Accounts".
  3. Make sure that the Komfortkasse plugin in your shop system is up to date. Shopgate uses the Shopgate Order number (e.g. "SG2501234567") as the reason for payment for the customer. This number is transferred on to Komfortkasse by the plugin so that the assignment works!