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Important if:

  • You use a payment codes with online Bank Transfers in addition to Komfortkasse
  • You have linked your own Bank account to Komfortkasse and
  • the online transfers are made to this Bank account

Quick guide

  • Komfortkasse works together with payment methods such as Sofortüberweisung
  • no Komfortkasse fees are billed for postings from online transfers
  • these postings have to be recognized by Komfortkasse
  • this is achieved by using a keyword (e.g. SOFORTUEBERWEISUNG)
  • Refunds can still be executed via Komfortkasse

Detailed instructions

If you use a payment code with online bank transfer (e.g. Sofortüberweisung) and the payments are received in a Bank account that is connected to Komfortkasse, these postings will also be processed by Komfortkasse. An online Bank Transfer does not differ technically from a manually processed transfer, therefore Komfortkasse cannot recognize by default that it is an online transfer.
The posting is therefore processed by Komfortkasse. This is usually not useful, as the Payment status is already set directly by the payment method itself.

Solution

You can simply ignore postings from online Bank Transfers. To do this, assign a special purpose for online Bank Transfers, which is recognized by Komfortkasse.

Configuration (using instant bank transfer as an example)

  1. Add the word SOFORTUEBERWEISUNG to the settings of the Sofortüberweisung plugin in your shop system:
    Please note
    • the reason for payment should not be longer than 27 characters
    • if your Order numbers have more than 8 characters, you can use a shorter word such as SOFORTUEB
    • use reason for payment 1
  2. You can find more information in the Sofortüberweisung integration manual for your shop system and in our notes on shop systems.
    If you use Sofortüberweisung via a payment service provider, you may find the settings in the administration interface of the payment service provider.
  3. Specify the same word in the Komfortkasse merchant area under Settings - Settings for online payments:
Done! From now on, postings containing this payment reference will be ignored by Komfortkasse.
Attention! Do not use a general purpose

Do not use a general purpose such as the name of your shop or a frequently used word such as "payment" or "order" for recognition. Otherwise, even regular bank transfers from customers could be classified as online transfers and ignored. Choose a word that is most likely not used by customers for a regular Bank Transfer. You can also use a random code such as SOFORT3C8X5.

Information on refunds / returns

Even if an unassigned Postings was assigned to an order, you can still execute a refunds.

To do this, execute the refund directly via the posting:

  1. Select Postings in the menu
  2. Search for the relevant posting (e.g. by entering the Order number) and open it
  3. Click on Refunds booking

Note: if no valid Bank details are specified in the posting, you must specify the customer's IBAN manually so that the refund can be executed.

Note on WooCommerce

The purpose of payment in the WooCommerce plugin Sofort Payment Gateway is adjusted using a filter. See the FAQ for more information:

How can I change the transaction reason?
For changing the transaction reason you can use filters. There are the two filters woogate_sofort_transaction_reason_1 and woogate_sofort_transaction_reason_2 for the two lines of the transaction reason.

Example:
function filter_my_transaction_reason( $message, $order_id, $order_number ){ return sprintf( 'My Order %s', $order_number ); } add_filter( 'woogate_sofort_transaction_reason_1', 'filter_my_transaction_reason', 10, 3 );
But please be aware, that you only have 27 chars for each transaction reason filter.