This article has been automatically translated from its original language.

Diesen Artikel auf Deutsch lesen

If multiple shops are used, separate settings can be created for each shop, which overwrite the general settings.


Automatic refund of overpaid amount

If an excessive amount is paid for an order, the overpaid amount can be automatically refunded to the customer.

The "Allowed order amount deviation" (see below) is taken into account. If the amount paid in excess is still within the specified "Allowed deviation", the amount will not be refunded.


Automatic refund of partial payment on prepayment cancellation

If only a partial amount is received for a prepayment order and the prepayment order is then automatically cancelled, the partial amount paid can be automatically refunded to the customer.

Selection options:

  • Never: no automatic refunds are made
  • Only if order is unchanged: An automatic refund is made. However, if an order was initially paid in full and the order amount is subsequently changed manually so that the order is only partially paid, no refund will be made.
  • Always: Refunds are always issued automatically, even in the case described above. (This setting is not recommended.)


Update payment status in shop at

At this timestamp, the payment status (e.g. "paid") of the orders is transferred to the store. With the setting "permanently", the status is transferred immediately when a payment has been assigned (recommended).


Allowed order amount deviation

If only a partial amount has been received for an order, the order is not marked as paid. Here you can specify that an order is still marked as paid if the amount due falls slightly short. This prevents small amounts from being requested from customers.

A percentage or a fixed amount can be specified.


Creation of refunds allowed

Here you can specify whether refunds can also be entered directly in the store or only in the Komfortkasse merchant area. The recording of refunds in the shop differs depending on the shop system and is not available for all shop systems.


Allow refunds from shop without prior payment

If this option is activated, refunds can also be transferred from the store for orders for which there is no posting in Komfortkasse. For example, refunds can be executed for orders with a different payment code (not managed in Komfortkasse).