This article has been automatically translated from its original language.
Diesen Artikel auf Deutsch lesen
If multiple shops are used, separate settings can be created for each shop, which overwrite the general settings.
For orders with Cash on delivery payment, the customer does not receive any Payment information, as the payment is expected by the shipping service provider.
Komfortkasse validates whether the payment has actually been received and takes appropriate steps if this is not the case.
When unpaid ask customer after
If the payments are not received by the shipping service provider, the customer can be notified. The customer is asked to get in touch if the shipment has not yet arrived or another problem has occurred.
Set to 'overdue' after
The number of days after which an order receives the status 'overdue' is set here. In this case, the merchant should be informed in order to clarify the matter with the shipping service provider.
If a payment is subsequently received for an overdue order, it can still be assigned.
In the case of payments for overdue orders
If a payment is received for an overdue order, normally only a notifications is sent to the merchant. The behavior can be changed here so that the order is treated as if it were not yet overdue. Payment status is then transferred to the store.