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Here, you can customize the texts for end customers. The texts are used in e-mails and letters to end customers, as well as in input forms (e.g., for "Upload Proof of Payment").


Procedure

To change texts—for example, in an e-mail—you must first locate the corresponding text module. You can do this, for example, using the “Text” search field. Note that a longer text or even a single sentence may be composed of multiple text modules.


Not every part of a sentence is customizable

A sentence in an e-mail can consist of three different types of components:

  • Customizable text blocks — you can find these using the “Text” search field and change them there.
  • General terms that are used consistently throughout the system (e.g., “no.”, “at”). These are intentionally not customizable and are not displayed here. A search for them will return no results.
  • Your master data, such as the name of your store. You can change this under Settings – Shops, not here.

Example: The line “Your order: No. 12345 at Sample Shop” consists of the customizable text block “Your order,” the general terms “no.” and “at,” the Order number, and the name of your shop from your master data. So here, you can only customize “Your Order.”

If you can’t find a text in an e-mail, first validate whether it’s actually a text block—or a general term or a piece of information from your master data.


Filter

You can use the filter to filter/search for texts and customize the display:

  • Language: Texts are customized in this language
  • Additional languages: These languages are displayed as additional columns but cannot be edited. This is useful, for example, for translations.
  • Text: Searches for specific texts
  • Show Original: Displays the original text in a column next to the adapted text
  • Show only adapted texts: Only texts for which an adaptation has been specified are displayed


Results Area

The texts are displayed in the results area and can be edited by clicking the Edit icon.

Clicking the " Reset to default " icon deletes the customized text and replaces it with the original text.


Formatting

HTML code cannot be used in the text. However, texts can be displayed in bold by enclosing them in the tags *b* and */b*. Example: This text is*b*bold*/b*.


Placeholder

In some texts, a placeholder with the syntax {PLACEHOLDER} is used, which the system replaces with a specific term. Placeholders are used, for example, for country-specific terms; the payment slip for a cash deposit is referred to as a “bank transfer form” in Germany but as a “payment slip” in Austria. The placeholder must also be included in the customized text.


actions

In the actions menu ≡, you can view a preview of each notification:

The “View e-mails” action allows you to preview the e-mails as they would appear to the customer. You can also send a test e-mail.

Using the “Test letter creation” action, you can generate a preview of letters to be sent. No fees are charged for the preview.