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Komfortkasse sends Payment information, payment reminders, etc. directly to your customers by e-mail as standard. You can customize the design of this e-mail, e.g. specify your logo, change fonts and colors as well as the salutation (you/you).

If this is not enough, you can specify your own e-mail template in HTML format. In this way, e-mails that Komfortkasse sends to your customers can be completely customized to your design.

Instructions:

1. Download standard template

Log in to the Komforktasse merchant area.

In the Settings menu, you will find the Colors and Styles section.

If you have not yet made any changes to the design, click Design anpassen.

Under HTML template, select Download standard template.

2. Customize template

You have now downloaded the HTML code for the Komfortkasse standard template.

The HTML code contains placeholders. These will be replaced by the corresponding text modules (or images) when sending. The placeholders are contained as HTML comments in the following format:

<!-- mailComponent:PLATZHALTER -->

The following placeholders are included:

<!-- mailComponent:viewMailOnline -->Link to open the e-mail in the browser
("Click here if this e-mail is not displayed correctly.")
<!-- mailComponent:logo -->specified shop logo
<!-- mailComponent:headerText -->Title (e.g. "Thank you for your order!")
<!-- mailComponent:content -->Content
<!-- mailComponent:paymentDetails -->Payment and account information
(only for Payment information, payment reminders, etc.)
<!-- mailComponent:paymentSlip -->Payment slip completion aid (image)
<!-- mailComponent:paymentQrCode -->QR code for payments
<!-- mailComponent:customerInfo -->Customer information and link
("What's that?")
<!-- mailComponent:imprintKomfortkasse -->Komfortkasse imprint
<!-- mailComponent:imprintMerchant -->Merchant imprint
("On behalf of...")

Insert the placeholders into your HTML template or adapt the standard template according to your requirements.

Not every placeholder has to be used: If you do not want to display a QR code in your templates, for example, you can remove the placeholder <!-- mailComponent:paymentQrCode --> in your template.

3. Save template

Once you have created the template, remove the tick next to Use defaults under HTML template.

Click Datei aswählen and select your template.

Then click Datei hochladen.

The file must be in UTF-8 format, otherwise an Error message: will be displayed. The file is validated for valid HTML during upload. Corresponding warnings may be displayed. As incorrect or no longer recommended HTML code is often deliberately used in HTML code for e-mails for compatibility reasons, you may be able to ignore these warnings.

4. Testing e-mails

In the Notifications area, click on to test the e-mails. To ensure that your e-mails are correctly formatting and are not classified as spam, we recommend using www.mail-tester.com.