Diesen Artikel auf Deutsch lesenBy default, Komfortkasse sends payment information, payment reminders, etc., directly to your customers via e-mail. You can customize the design of these e-mails—for example, by specifying your logo and changing the fonts, colors, and salutation (formal/informal).
If this isn’t enough, you can specify your own e-mail template in HTML format. This way, e-mails that Komfortkasse sends to your customers can be fully customized to match your design.
Instructions:
1. Download the standard template
Log in to the Komfortkasse merchant area.
In the Settings menu, you’ll find the Colors and Styles section.
If you haven’t made any changes to the design yet, click “ 
.”
Under HTML template, select Download template.
2. Customize the Template
You have now downloaded the HTML code for the Komfortkasse standard template.
The HTML code contains placeholders. These will be replaced by the corresponding text blocks (or images) when the email is sent. The placeholders are included as HTML comments in the following format:
<!-- mailComponent:PLACEHOLDER -->
The following placeholders are included:
| <!-- mailComponent:logo --> | Specified store logo | |
| <!-- mailComponent:headerText --> | Title (e.g., "Thank you for your order!") | |
| <!-- mailComponent:content --> | Content (text of the e-mail) - Required | |
| <!-- mailComponent:paymentDetails --> | Payment and Account Information - Required (only for payment information, payment reminders, etc.) | |
| <!-- mailComponent:paymentSlip --> | Help with filling out the payment slip (image) | |
| <!-- mailComponent:paymentQrCode --> | QR Code for Payments | |
| <!-- mailComponent:customerInfo --> | Customer Notice ("... use Komfortkasse, the automatic payment processing service for bank transfers.") | |
| <!-- mailComponent:imprintKomfortkasse --> | Komfortkasse Imprint | |
| <!-- mailComponent:imprintMerchant --> | Merchant Imprint ("On behalf of...") | |
| <!-- mailComponent:footer --> | Footer from the settings under Colors and Styles | |
| <!-- mailComponent:mailId --> | E-mail ID (used for the assignment of delivery errors) |
Insert the placeholders into your HTML template or customize the default template as desired.
The placeholders <!-- mailComponent:content --> and <!-- mailComponent:paymentDetails --> must be included in the template. Without them, the e-mail would contain no text or Payment information; such a template will not be saved when uploaded.
All other placeholders are optional: For example, if you do not want to display a QR code in your templates, you can remove the placeholder <!-- mailComponent:paymentQrCode --> from your template.
For notifications that your customers can opt out of (e.g., payment confirmation), a small opt out link is automatically inserted at the end of the content. It has the CSS class kk-optout and can be styled accordingly in your template.
3. Save the template
Once you have created the template, remove the check next to “Use defaults” under HTML template.
Click 
and select your template.
Then click “ 
.”
The file must be in UTF-8 format; otherwise, an Error message will be displayed. The file is validated for valid HTML during upload. You may see corresponding warnings. Since HTML code for e-mails often intentionally uses incorrect or deprecated HTML for compatibility reasons, you can usually ignore these warnings.
Templates with active content (e.g., scripts, forms, embedded pages, or event attributes) as well as templates containing remnants of an e-mail that has already been sent (start and end markers for placeholders or the text “KK-Mail-ID-...”) will not be saved. Therefore, use the downloaded default template as your starting point, not the source code of a sent e-mail. If a template is not saved, your previous template remains active and unchanged.
4. Test e-mails
In the Notifications section, click to test the e-mails. To ensure that your e-mails are formatted correctly and are not classified as spam, we recommend using www.mail-tester.com.