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Attention!

Currently, remittance advices can only be processed if there are at least 500 remittance advices per month.


Komfortkasse can process remittance advices fully automatically.


Here’s how payment allocation works with a remittance advice:


  1. You have received a remittance advice from your customer.
  2. The remittance advice is redirected (preferably automatically) via e-mail to avis@komfortkasse.eu.
  3. Komfortkasse imports the remittance advice and saves the included items and amounts for later assignment.
  4. When a payment is received that refers to a Remittance advice, the items from the Remittance advice are taken into account, and the payment is allocated accordingly.


Requirements


The remittance advice must be sent via e-mail as a PDF attachment to avis@Komfortkasse.eu. Multiple remittance advices may be attached to a single e-mail. Each PDF file may contain only one remittance advice. Remittance advices sent by fax can also be processed. (In this case, ensure that the page orientation is correct—the fax must not be “upside down”).


Prior registration is not necessary, but we recommend testing the payment advice processing for each customer first. To do this, simply redirect a remittance advice manually to avis@Komfortkasse.eu and validate whether it is processed correctly.


Automatic Processing


For remittance advice processing to occur automatically, two conditions must be met:

  1. The remittance advice must have the status “Processed.” This is the case if it was fully recognized and no errors occurred during import. In this case, a checkmark will appear in the first column under the “Remittance Advices” menu item.
  2. The remittance advice must have been assigned to a posting. This is normally processed automatically. However, automatic assignment may fail in some cases, such as when no date or notice number is specified in the posting. If a posting has been assigned, it is displayed in the “Incoming Posting” column under the “Remittance advices” menu item.


Manual Assignment


If a remittance advice could not be automatically assigned to a posting, the assignment can be made manually in the posting detail view.


Fees


A fee is charged for each processed Remittance advice in accordance with the price list.