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Attention!

Payment advice processing is currently only possible with a minimum of 500 remittance advices per month.


Komfortkasse can process remittance advices fully automatically.


This is how the payment assignment with a remittance advice works:


  1. You receive a remittance advice from your customer.
  2. The remittance advice is forwarded (preferably automatically) by e-mail to avis@komfortkasse.eu.
  3. The remittance advice is imported by Komfortkasse and the items and amounts it contains are saved for later assignment.
  4. If a payment is received that relates to a remittance advice, the items from the remittance advice are taken into account and the payment is split accordingly.


Prerequisites


The remittance advice must be sent by e-mail as an attachment in PDF format to avis@komfortkasse.eu. Several remittance advices can be attached per e-mail. A PDF file may only contain one remittance advice at a time. Payment advice processing is also possible for remittance advices sent by fax. (It must be ensured that the orientation of the pages is correct, i.e. the fax must not be "upside down").


Prior registration is not necessary, but we recommend testing the processing per customer first. To do this, simply forward a payment advice processing manually to avis@komfortkasse.eu and check whether it is processed correctly.


Automatic processing


Two requirements must be met for payment advice processing to be carried out automatically:

  1. The payment advice processing must have the status "Processed". This is the case if it has been fully recognized and no errors have occurred during import. In this case, a tick is displayed in the first column of the "Remittance advices" menu item.
  2. The remittance advice must have been assigned to the postings. This is normally executed automatically. It can happen that the automatic assignment does not work, e.g. if no date or payment advice number is specified in the incoming payment. If a remittance advice has been assigned, this is displayed in the "Incoming payments" column in the "Remittance advices" menu item.


Manual assignment


If a remittance advice could not be automatically assigned to an incoming payment, the assignment can be made manually in the detail view "Incoming payments ".


Costs


A fee is charged for each remittance advice processed in accordance with the price overview.