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Komfortkasse can send notifications to the customer, the merchant, or both, for all events, such as an incoming payment. (Some notifications can only be sent to the merchant.) Notifications to the merchant can also be deactivated at the end of each e-mail by clicking on "Do not receive this notification anymore".
The notifications apply to all Payment codes that are set up in Komfortkasse.
A preview of each notifications can be displayed in the actions menu ≡:
View e-mails action can be used to display a preview of the e-mails as they would be used to the customer. A test e-mail can also be sent.
Test letter creation actions can be used to generate a preview of letters that have been sent. No fees are charged for the preview.
The Customize texts action can be used to customize the text modules for e-mails. More Information...
The preview of e-mails and letters and the customization of texts is possible in all supported languages.
New orders (submitting payment details)
Payment information is sent when a new order is received. Komfortkasse sends payment information to the customer by default.
Order has been paid (amount matched)
This notification is sent when an exactly matching payment is received for an order.
The notification is also sent if the amount is within the specified "Allowed deviation" (see General settings). In this case, the merchant will be notified of the divergent amount in the notification.
Order was overpaid (amount too high)
This notification is sent when a payment is received for an order with an amount that is higher than the order amount.
If an "Allowed divergent" is specified (see General settings), this is taken into account.
Partially paid order (amount too low)
This notification is sent when a payment is received for an order that is lower in amount than the order amount.
If an "Allowed divergent" is specified (see General settings), this is taken into account.
Order has not yet been paid (reminder)
If an order has not been paid, a payment reminder/pre-collection letter can be sent.
Order has been automatically cancelled/overdue
This notification is sent when a prepayment order is cancelled or an order with payment on invoice or Cash on delivery is marked as "overdue".
Orders that have already been manually set to paid
For orders that have already been manually marked as "paid" in the Komfortkasse merchant area, separate notifications are sent when a payment is received.
Refunds initiated
This notification is sent when a refund is created. In the notification to the customer, they have the option to change to or confirm the Bank details.
Refund executed successfully
This notification is sent when a refund has been successfully processed. At this timestamp, it is no longer possible to change or cancel the refund.
Error in refunds
This notification is sent when an error occurs in a refund (e.g. if the remittee's account no longer exists).
Withdrawals initiated
This notification is sent when a withdrawal is initiated (only relevant when using an integrated account).
Withdrawals successfully processed
This notification is sent when a withdrawal has been successfully executed (only relevant when using an integrated account).
Payments unassigned
This notification is sent to the merchant if an incoming payment could not be assigned. A separate e-mails is sent for each payment. The payment can be assigned directly from the e-mails, ignored or refunded back to the originator.
Unassigned payments are back refunded
Before an unassigned payment is refunded back to the sender, a reminder is sent again(only relevant when using an integrated account).
Daily list of unassigned payments
As an alternative to notifications for each individual payment, a daily overview of unassigned payments can be sent.
Errors when sending e-mails
If an e-mail cannot be delivered to a customer (e.g. because the e-mail address does not exist or the mailbox is full), a notification can be sent to the merchant. (A letter can also be sent to the customer automatically, see Extended Settings)
Undeliverable letters
If a letter cannot be delivered to a customer (e.g. because the address is unknown or the remittee has moved), a notification can be sent to the merchant.
Komfortkasse invoice
This notification is used to send the invoice via Komfortkasse invoice fees.
Monthly transaction list
This notification contains a list of all transactions (postings, fees) for the past month.
Orders sent to Debt collection
This notification is sent when an order has been handed over to a collection agency.