Diesen Artikel auf Deutsch lesenKomfortkasse can send e-mails, such as Payment information or Payment reminders, directly to end customers.
Settings
Which e-mails are sent by Komfortkasse is specified in the notifications.
The sender address and name, Header image and language can be changed for each shop.
The layout of the e-mail (such as colors and font) can be adjusted under Colors and Styles.
View e-mail that has been sent
If e-mails have been sent for an order, these can be viewed in the "E-mails" section in the order detail view. If an error has occurred during dispatch, this is displayed in the e-mail.
Errors when sending e-mails
Errors can occur when sending an e-mail, which means that the e-mail cannot be sent or delivered.
Errors when sending an e-mail
If an E-mail address contains invalid characters, for example, the E-mail cannot be sent. An error also occurs if the domain (the part after the @ character) does not exist or no e-mails can be sent to the server.
Error when remitting an e-mail
If an e-mail has been successfully sent by Komfortkasse, errors can still occur when the e-mail is remitted. For example, the remittee's mailbox may be full. In this case, an Error message: is usually sent from the remittee's server to Komfortkasse. This error message is also displayed in the Komfortkasse merchant area.
If the e-mail address is incorrect but the server does not send an error message, Komfortkasse cannot detect an error. This can be the case, for example, if an incorrect e-mail domain has been entered (e.g. "@htmail.com" instead of "@hotmail.com"), but the domain exists and also accepts e-mails. If the "htmail.com" server does not send an Error message: or if the E-mail address is possibly even valid, no error can be detected.
Spam
We have taken various technical measures to ensure that e-mails from Komfortkasse are not recognized as spam.
However, it may also be due to the content of the e-mail that an e-mail is recognized as spam. As a merchant, you can test this, for example, with the free online service mail-tester: Send a test e-mail (under Notifications - View e-mails - Send test e-mail) to the e-mail address displayed on mail-tester.com.
If a remittee marks an e-mail from Komfortkasse as spam, this may result in the remittee being permanently blocked from receiving Komfortkasse e-mails. If this is the case, no further e-mails will be delivered to this address and an error will be displayed instead.
Opt-out
End customers have the option to unsubscribe from some optional notifications, e.g. the notification to confirm that a payment has been received or that a refund has been executed.
Important notifications such as Payment information, Payment reminders, Pre-collection letters etc. cannot be unsubscribed by the end customer.
Technical information (SPF, DKIM, DMARC)
Komfortkasse sends e-mails via Komfortkasse's own servers. However, the e-mails are sent under the name and e-mail address of the merchant or shop. For this to work, DNS settings (SPF and DKIM) must be made once at the merchant.
This is only possible if a domain of the merchant (e.g. @mein-shop.de) is used as the sender address. This is not possible for general addresses (e.g. @gmail.com). It is therefore not recommended to use such addresses as the sender address.
The necessary settings for SPF and DKIM can be found here:
https://komfortkasse.eu/anleitungen/dns
We also recommend the use of DMARC to increase the delivery rate. No settings specific to Komfortkasse are required for DMARC. It is sufficient if a valid DMARC record is present for the domain. The DMARC entry must be created by the hosting provider; this can usually be done via a web interface. You can receive more information on this directly from the hosting provider of your online shop.
If the settings are not made, a general Komfortkasse e-mail address will be used as the sender address. In this case, the e-mail address of the shop is also sent as the reply-to address. A corresponding warning is then displayed in the Komfortkasse merchant area.